Last updated: 8 August 2026
These terms govern delivery, cancellation and refunds for training, workshops, coaching and assessments bought through theintegralinstitute.com. They form part of the Distance Sales Agreement.
Delivery
What we sell are training, coaching and assessment services; nothing physical is shipped and there is no shipping charge.
- Order confirmation: once payment is complete, the order summary and a copy of the agreement are sent to the email address you gave.
- Online programmes: the joining link and programme details are emailed before the programme starts.
- In-person programmes: venue, address and time are emailed before the programme starts.
- Coaching and mentoring: after payment we contact you to agree session dates together.
- Assessments: the assessment link is sent after payment, and the report by email once the assessment is complete.
The service is delivered on the date and time shown in the order summary. If an email does not arrive, contact us at [email protected] or +90 552 736 36 17.
1. If you cancel
A place on a dated programme is held in your name, so the refund depends on when you tell us:
| Notice given | Refund |
|---|---|
| 15 days or more before the start | 100% of the amount paid |
| 7–14 days before the start | 50% of the amount paid |
| Fewer than 7 days before the start, or after it has begun | No refund |
Where no refund is due, you may transfer once, free of charge, to the next running of the same programme. Ask before the programme starts.
You may also pass your place to someone else. Tell us in writing at least 3 days before the start; there is no charge.
2. If we cancel
If we cancel or postpone, we will offer you a new date. If you do not accept it, you receive a full refund with no deduction.
3. Coaching and mentoring sessions
Individual sessions can be rescheduled free of charge with at least 24 hours notice. Later than that, or if you do not attend, the session counts as used.
4. Corporate agreements
For programmes designed for a single organisation, cancellation and refund terms are set out in the signed service agreement, which prevails over this page.
5. Statutory withdrawal is unaffected
Nothing above limits the consumer's 14-day statutory right of withdrawal described in clause 6 of the Distance Sales Agreement, which applies before performance has begun.
6. How to request a refund
Write to [email protected] with your name, the programme, the payment date and your order number if you have one. Approved refunds are returned to the original payment method within 14 days. How long a card refund then takes to appear is up to your bank.